Refund policy

# Refund Policy At PawZen Vibes, we sell digital products — PDF guides, planners, and recipe books delivered instantly by email. Because our products are digital and delivered immediately after purchase, our refund policy reflects that reality. --- ## All Sales Are Final **PawZen Vibes does not offer refunds on digital downloads.** Once your PDF is delivered, we cannot retrieve or "return" the file. This is standard for digital products, and we want to be upfront about it before you buy. If you're unsure whether a guide is right for you, we recommend: - Reading the full product description before purchasing - Downloading one of our **free guides** first to get a feel for our style ([Puppy's First Week Checklist](https://pawzenvibes.com/products/puppy-first-week-guide-free-digital-download) and [30-Day Dog Enrichment Activity Planner](https://pawzenvibes.com/products/30-day-dog-enrichment-activity-planner)) - Emailing us at **pawszenvibessalvester@gmail.com** with questions before you purchase --- ## We Will Make It Right If Something Goes Wrong While we don't offer refunds, we stand behind the quality of our products. If you experience any of the following, **email us and we will fix it**: ### Broken or inaccessible download link If the link in your order confirmation email doesn't work, email us at **pawszenvibessalvester@gmail.com** with your order number. We will resend your download link within 24 hours — usually much sooner. ### File is corrupted or won't open If your PDF file is corrupted, blank, or won't open on any device, email us and we'll send you a fresh copy immediately. ### Wrong file delivered If you received the wrong guide for your order, email us. We'll send the correct file right away. ### Didn't receive your email Check your spam, promotions, and "all mail" folders first — order confirmation emails sometimes land there. If you still can't find it after 30 minutes, email us with your order number and we'll resend. --- ## Duplicate Purchases If you accidentally purchased the same product twice, email us at **pawszenvibessalvester@gmail.com** within 7 days with both order numbers. We will issue a refund for the duplicate charge. No questions asked. --- ## What Our Guides Are (and Are Not) PawZen Vibes guides are **educational resources written by dog owners for dog owners**. They are not a substitute for veterinary care, professional training, or behavioral evaluation. We do not guarantee specific outcomes for your dog. Every dog is different, and results vary based on breed, age, temperament, training history, and consistency of application. If your dog is sick, injured, in distress, or showing serious behavioral concerns, please consult a licensed veterinarian or certified dog trainer. Purchasing a PawZen guide does not imply or create a professional, veterinary, or training relationship between you and PawZen Vibes. --- ## Contact **Email:** pawszenvibessalvester@gmail.com **Response time:** Within 1 business day, often sooner. **Hours:** We're a small operation run by a real person. We read every message. --- *Last updated: May 2026* *PawZen Vibes — Digital dog care guides for real dog owners.*